FAQ

COVID-19:

1. What health measures has Fit taken during the COVID-19 pandemic?

Fit is providing a heightened level of cleaning and disinfecting systems, limiting capacity throughout our clubs, and educating and enforcing a safe environment for our community.

Upon entering the club, members and employees will undergo a thermal screening. Individuals with body temperatures greater than 100 degrees will be asked to return home.

The club will close for thirty minutes every two and a half hours to allow for proper disinfecting and cleaning of high traffic areas. Every staff member and management staff will be scheduled to clean and disinfect high traffic areas every hour and half an hour beginning at 6:00 am.

Additional disinfectant wipes and hand sanitizers have been added throughout the club. Members will be required to clean their workout equipment and space with provided disinfectant wipes before and after each workout.

A social contract will be signed by each team member and member to solidify our joint effort to keep our community healthy and safe.

2. Are face masks required while working out?

No. Facemasks are not required while you are working out. All members are required to wear facemasks when entering and leaving the facility and while moving throughout the gym, locker rooms, and pool areas.

3. How is Fit practicing social distancing?

We have reduced our occupancy to 25%. Members must reserve a designated time spot for their workout to avoid any overcrowding.

Equipment is spaced and marked for social distancing. Members are expected to keep 6 feet of space between each other. Plexiglass shields are used at service desks and stand here markers have been placed at the front desk where lines naturally form to guide members. Tables and chairs in the cafe, lounge, and pool areas have been adjusted to provide seat-to-seat distancing. Open fitness floors have been redesigned to spatial distancing and members will be required to keep 6 feet of space between each other.

4. What amenities are currently available?

All amenities are currently available aside from the use of jacuzzies, saunas, and steam rooms in compliance with state mandate.

 

Scheduling Your Workout and App Support

1. How do I schedule my work out?

Members can schedule their workouts through our Fit Member Portal App or online at  https://online.spectrumng.net/FitAthletic/.

To schedule your workout time slots on the App, please select the “Classes” button on the bottom left of the home screen.

To schedule your workout time slots from the website, please select the “Group Exercise” tab.

2. I’m having trouble logging into the app or website.

Select “Forgot Password/Create Logins” and type in the email address we have on file.  Then select the option of entering your scan code (the number on the back of your key tag). This will reset the password and send you an email.  If you are still having trouble logging on please contact your Membership Representative.

3. How long can I work out for?

Workout timeslots are two and a half hours long. The gym will close for 30 minutes after each timeslot to deep clean before the next group arrives.

4. Can I schedule multiple workouts?

Members may sign up for one workout timeslot per day and may schedule up to 7 days in advance.

Group Classes

1. How do I attend a group fitness class?

Class participation will be reduced to accommodate social distancing with 6 feet between members. All classes are on a first come first serve basis.

2. Can I reserve a spot?

Yes. There is a $5 fee to reserve a spot and this fee guarantees members a spot in the class. Members do not have to reserve a spot. You can go to the class and take a chance that a reserved spot will not show up and then participate in the class without paying a fee. If a class isn’t fully booked then standby entry to classes will be on a first come first serve basis. If a member reserves a spot and does not show up their account will still be charged the $5 fee.

Members will be able to reserve their spot 24 hours before the class begins and up until 2 hours before the class starts. Members can also log on and cancel their reservation at any time.

To reserve a class your first time you must create a new login for classes either directly from our online schedule or from Fit App that we have always used to manage our classes. This login will be used each time you book a class. Members must use the same email address for the class reservations system that they have on file for their member account.

Membership:

1. How much is a Fit membership?

Fit memberships range anywhere between $99 per month to $149 per month depending on enrollment and club access.

2. Are classes included with my Fit membership?

Yes, all classes are included with your Fit membership

3. How do I cancel my membership?

To cancel your membership, simply email memberservices@fitathletic.com. Please note, canceling your membership requires a 30-day notice.

4. How do I freeze my Fit membership?

To freeze your account, simply email memberservices@fitathletic.com. Please note there is a $15 per month charge while your membership is frozen.

5. Do you offer any military discounts?

Yes. Military memberships are $119 per month with $0 enrollment for one club access and $134 per month with $0 enrollment for all club access.

6. Do you offer guest passes?

We are not offering any guest passes at this time.

7. How much is a day pass?

We are not offering any day passes at this time.

8. Is there childcare on-site?

Childcare is offered at our Carmel Mountain Valley location daily from 8:00 am-1:00 pm.

9. Aside from my membership, are there any additional fees?

All memberships include an annual improvement fee of $75.

 

Personal Training

1. How much is personal training?

Pricing on personal training varies depending on frequency. New members do receive a complimentary 50-minute Fitness Consultation and In-Body scan with a Fit Personal Trainer. To learn more or to schedule your free consultation please reach out to your Membership Representative.

2. What is the InBody Scan?

Rather than simply measuring weight, The InBody Scan measures your Body Fat Percentage, telling you far more about yourself than how heavy you are. In less than 45 seconds the InBody Scan measures and analyzes your body fat percentage, skeletal muscle mass, and body water percentage.